Shipping policy
Effective Date: August 25, 2026
1. Processing Time
Orders are typically processed within 1–3 business days. Processing times may vary depending on product availability and supplier location. Orders placed on weekends or holidays will begin processing the next business day.
2. Shipping Times
Estimated delivery times vary by product and supplier:
- Domestic (US): 5–15 business days
- Some items may ship from overseas and take 15–30 business days
Shipping estimates are not guaranteed. Delays due to carrier issues, weather, or customs are outside our control.
3. Tracking
Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking to update after you receive it. Some international shipments may have limited tracking visibility until they reach a US carrier.
4. Multiple Shipments
Because we work with multiple suppliers, your order may arrive in separate packages at different times. You will not be charged additional shipping for split shipments.
5. Shipping Costs
Shipping costs are calculated at checkout based on your order and delivery location. Free shipping promotions, when available, will be applied automatically.
6. Lost or Delayed Shipments
If your order hasn't arrived within the estimated window, contact us at darkridgeoffroad@gmail.com and we'll investigate with the carrier or supplier. We are not responsible for packages marked as delivered by the carrier.
7. Undeliverable Packages
If a package is returned to sender due to an incorrect address or failed delivery attempts, the customer is responsible for any re-shipping costs.
8. Contact
Questions about your shipment? Email us at darkridgeoffroad@gmail.com.