Refund policy
RETURN POLICY
Return Window: 15 Days
We accept returns within 15 days of the delivery date. After 15 days, all sales are final.
Eligibility Requirements
To be eligible for a return, items must be:
- Unused, uninstalled, and in original packaging
- Free of damage caused by improper installation or use
- Accompanied by proof of purchase (order number)
The following items are not eligible for return:
- Electrical components and lighting (once installed)
- Custom or special-order items
- Items marked "Final Sale"
- Items damaged due to off-road use or improper installation
Defective or Damaged Items
If your item arrives defective or damaged, contact us within 5 days of delivery with photos. We'll work with our supplier to arrange a replacement or refund — no return shipment required in most cases.
How to Start a Return
Email us at darkridgeoffroad@gmail.com with your order number and reason for return. We'll respond within 2 business days with next steps and a return shipping label if applicable.
Refunds
Once your return is received and inspected by our supplier, we'll process your refund within 5–7 business days to your original payment method. Shipping costs are non-refundable.
Return Shipping
Return shipping costs are the customer's responsibility unless the item is defective or we made an error.